Frequently Asked Questions
Is this an event just for Caldicot town residents?
There will be a local pre-sale, starting from 3/10/24, for one week. During this time tickets will only be available for anyone with Caldicot in their home address.
How can I purchase tickets?
You can purchase tickets from this website, please remember to add additionals like parking, and free under 3 tickets if required.,
Is there a limit on how many tickets I can purchase?
In order to be fair to everyone, we have put a 10 ticket limit on initial orders, if your household requires more than this, please contact us here or place multiple orders. Please do not order more tickets than your household requires, as this may mean that someone else is unable to attend with their family.
Are there any age restrictions?
There must be at least one adult over the age of 18 in your group booking. Access to the event on the day is at discretion of gate managers and security.
Is there a waiting list for tickets?
If you are unable to purchase tickets due to a sell-out, there will be an option to join the waiting list. This means if any spare tickets become available (which does happen), they will be offered on a first come first serve basis to the list.
I haven't received my tickets?
All tickets are sent electronically to the email address provided during checkout. If you can't find your tickets in your main inbox, please be sure to check your spam/junk folder. If you still cant find them, please contact us here.
Is this a family friendly event?
Of course! This is definitely a family event, although, being in November, we advise everyone to wrap up warm, and wear sensible footwear. Prams will be allowed in, but some parts of the ground may be uneven.
Are the fireworks loud?
Although the fireworks we use are referred to as low noise, they will definitely go off with a bang! If you or anyone you're visiting with are sensitive to this, this display may not be suitable.
Is this an outside event?
This is an outside event, within the grounds of Caldicot Castle and Country Park, so please make sure you wear warm and waterproof clothing and sensible footwear.
Are there toilets available?
Gender neutral, and accessible toilets are being brought in for this event, equipped with hand sanitiser facilities. The fixed toilet block opposite the funfair will be open with hand wash facilities.
Is there parking available?
There will be numerous parking restrictions around the town and local streets due to the event, however, due to feedback from the previous 2 years, we have partnered with Castle Gate Business Park to allow pre-booked parking for a small fee. This fee is only to cover the hire of facilities, waste management & traffic management associated with parking here.
Is there blue badge parking available?
There will be very limited on site parking available for blue badge holders, but this MUST be pre-booked. To pre-book this, please get in contact with us here. We anticipate these spaces to be fully allocated quickly so please get in touch as soon as possible.
What time do the gates open?
The gates to the event open at 4pm, visitors are able to access the site on foot via Church Road, or Mitel gates. The parking site listed above will be open from 3pm, and is a 2 minute walk from the Mitel entrance.
What time does the funfair open?
The funfair and most food and drinks traders will be open from 4pm.
Is the funfair and other entertainment free?
Unfortunately, the funfair and other food and drinks vendors will be chargeable at a rate set by the individual traders.
What time do the fireworks start?
The fireworks display will start at 7.15pm, but entrance gates are expected to get very busy from around 5.30pm, so we recommend coming early to enjoy the other activities.
How do I access the site?
You can access the site on foot via the main entrances to Caldicot Castle and Country Park, namely, Church Road, and Mitel. Please note that if you have a pre-booked parking space in Castle Gate Business Park (formerly Mitel), you will be directed to enter via the Mitel castle entrance, and will be unable to enter the site past 7PM due to safety reasons. Limited on-site blue badge parking may be available but is required to be pre-booked. Please see the above section on blue badge parking for more details.
Can I bring my dog?
No animals or pets are allowed into the event, except for registered assistance animals.
Are there any prohibited items?
Yes, the following is a list of items that will be prohibited at this event: Alcohol or Illegal substances; Anything that could reasonably considered for use as a weapon; Sharp or pointed objects; Food or drink apart from water in an unopened plastic bottle; Glass of any kind, including perfume and cologne bottles, beer bottles, jars or drinking vessels; chairs or stools of any kind; Portable laser equipment and pens; Megaphones, sound systems or air horns; Spray cans; Fireworks including sparklers; Animals (with the exception of assistance dogs); Unofficial hi-vis clothing; Professional camera or video equipment; Bicycles. Security reserve the right to refuse entry to this event.
Interested in working with us?
If you're interested in working with us, either in a voluntary role, or a trader, please contact us here.
General information
Caldicot Castle and Country Park is surrounded by residential housing. Please respect our neighbours by entering and exiting the site quietly and taking your litter home with you.
This event is monitored by CCTV and there will be security patrols throughout. Bag searches will be in operation, so please avoid bringing them if possible.
Any other questions please feel free to contact us here.
